Privacy Policy

Last Updated: [2025-02-03]

1. Information We Collect

We collect the following information to provide and improve our services:

• Order Data: Name, email, shipping/billing address, phone number (required for order fulfillment).
• Payment Data: Credit card details processed securely by Stripe/PayPal. We do not store your payment information.
• Technical Data: IP address, browser type, device information (used for fraud prevention and website optimization).
• Cookies: We use cookies to remember your cart items and analyze traffic via Google Analytics. Manage Cookie Preferences.

2. How We Use Your Information

• Process orders and deliver products (e.g., share your address with USPS/DHL).
• Send transactional emails (order confirmations, shipping updates).
• Send marketing emails only if you opt-in (unsubscribe anytime via email footer).
• Improve our website and prevent fraudulent activities.

3. Sharing with Third Parties

We share data only when necessary:

• Shopify: Our store is hosted on Shopify Inc., which stores your data in secure global servers.
• Payment Processors: Stripe, PayPal (PCI-DSS compliant).
• Advertising: Meta (Facebook/Instagram Ads) and Google Ads, only with your consent.

4. Your Rights (GDPR & CCPA Compliance)

• Access/Correct Data: Log in to your account or contact us.
• Delete Data: Email [support@kainsplants.com](mailto:support@kainsplants.com) (exceptions apply for legal obligations).
• Opt-Out of Marketing: Click "Unsubscribe" in any marketing email.
• CCPA Requests: Submit via Contact Form.

5. Data Security

• SSL encryption on all pages.
• Regular security audits and staff training.

6. International Transfers

Data may be transferred to servers outside your country. Shopify uses EU-US Data Privacy Framework to protect EU data.

7. Retention Period

We retain order records for 5 years to comply with tax laws.

8. Policy Updates

Changes will be posted here. For major updates, we will notify you by email.

Contact Us

Email: [support@kainsplants.com]